Returns and refunds

Every item is made after you order it. Nothing is picked off a shelf. The garment is printed or embroidered with your design, for you, once the order is placed. That is what makes the shop possible and it is also why the terms below are what they are.

If something is wrong with it

If your order arrives damaged, misprinted, or is not what you ordered, tell us within 30 days of delivery and we will replace it or refund it. Send a photograph of the item and the packaging to team@aurmada.com along with your order reference, which begins with POP- and is on your receipt. You do not need to send the item back unless we ask.

If you change your mind

We cannot take an item back because you have changed your mind, or because you ordered the wrong size or colour. A shirt printed with your design cannot be sold to anyone else, so there is nothing we can do with it once it is made.

Please use the size guide before you order. It is on the size row, and it carries the garment’s real measurements rather than a general chart.

If the address was wrong

If a parcel comes back to us because the address was wrong or incomplete, we will contact you and can send it again once you pay the postage a second time. The same applies to a parcel that is never collected from a depot and is returned. Please check the address before you pay. It is the one thing we cannot correct afterwards.

Cancelling

Tell us as soon as you can and we will cancel if the order has not gone into production. We cannot cancel once it is being made, which is usually within a few hours of ordering.

Refunds

Refunds go back to the card you paid with. Your bank decides how quickly it appears, which is usually a few working days.